Do I need to call or go to a claim centre?

No, Capital Glass is an I.C.B.C. Glass Express provider and also handles claims for ALL private insurance companies. You might recognize your policy by the name of one of the insurance companies listed here: Allstate, Aviva (Comox Valley Insurance), BCAA, Coast Auto (Coast Capital) , Canadian Direct (HSBC), Canadian Northern Shield, Community First, Family Insurance / Autocover (Sussex), ING Western Union, The Co-Operators, The Protector (Coast Country) and others.