News and FAQs

What Commercial and Residential Glass Services do you provide?

We service your home and business in a variety of ways, including:

Storefront windows and doors
Thermal glass unit replacements
Mirrors, table tops, glass shelves
Custom cutting
Safety glass
Insurance claims

Emergency calls answered 24 HRS

What kinds of Auto Glass repairs do you do and to which vehicles?

Captal Glass Courtenay does auto glass repairs to ALL types of vehicles including:

New vehicles to classic cruisers
Commercial vehicles and heavy equipment
RV windows

Our auto services include:

Lifetime Guarantee on windshield installations
All private insurance company and ICBC insurance claims
Rock chip repairs
Manual/Powered window repairs
Replacement mirrors
Free auto pick-up / delivery
Courtesy car available
Mobile service when necessary

Will making an auto glass claim affect my insurance rate?

No, it is very unlikely. Most glass claims fall under the comprehensive, as opposed to the collision part of your coverage, and shouldn’t affect your insurance unless, for example, you were to make several glass claims in a short period of time.

Do I need to call or go to a claim centre?

No, Capital Glass is an I.C.B.C. Glass Express provider and also handles claims for ALL private insurance companies. You might recognize your policy by the name of one of the insurance companies listed here: Allstate, Aviva (Comox Valley Insurance), BCAA, Coast Auto (Coast Capital) , Canadian Direct (HSBC), Canadian Northern Shield, Community First, Family Insurance / Autocover (Sussex), ING Western Union, The Co-Operators, The Protector (Coast Country) and others.

Can you waive all or part of my deductible?

No, waiving the deductible is an illegal offence under the Insurance Act of Canada.

Will the new glass you install be as good as what was originally in my vehicle?

Yes, and maybe even a better quality than you had before the replacement. Capital Glass carries the largest inventory of PGW, original equipment (OEM) glass on the North Island. PGW is also chosen by auto manufacturers such as Acura, Audi, BMW, Chrysler, Ford, GM, Honda, Mercedes-Benz, Toyota and others.

How long will you need my vehicle?

Usually 2-4 hours. This is for your safety; adhesives need adequate cure time in order to perform properly in the event that your vehicle was in a collision immediately after leaving the shop. If your vehicle has air bags this is especially critical.